1. About Us
Dr. Bike Sydney ("we", "us", "our") is a mobile bicycle repair and maintenance service operating in Sydney, New South Wales, Australia. We provide on-demand, at-your-location bicycle servicing throughout Sydney's Inner West, Eastern Suburbs, CBD, North Shore, Manly and Northern Beaches areas.
Contact: contact@drbikesydney.com.au | Phone: 0433 963 250
2. Acceptance of Terms
By booking a service with Dr. Bike Sydney, whether through our website, phone or any other channel, you agree to be bound by these Terms and Conditions. If you do not agree, please do not proceed with a booking.
These terms apply to all services including one-off repairs, scheduled maintenance and subscription plans.
3. Services
We offer mobile bicycle repair and maintenance services delivered to your home, workplace or any location within our service area in Sydney, NSW. Our current service menu and pricing includes:
- Tune-Up - $109 (includes $20 mobile call-out fee)
- Standard Service - $149 (includes $20 mobile call-out fee)
- Standard+ Service - $199 (includes $20 mobile call-out fee)
- Ultimate Overhaul - $369 (includes $20 mobile call-out fee)
Subscription plans (minimum 3-month commitment):
- Basic - $57/month
- Standard - $97/month
- VIP - $147/month (20% off when billed annually)
All prices are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change; the price applicable to your booking is confirmed at the time of booking.
Additional parts or components required during a service will be quoted and must be approved by you before installation. Parts are charged separately at cost plus a reasonable handling fee.
4. Bookings
Bookings are confirmed only once you receive a written confirmation via email or SMS. We reserve the right to decline any booking at our discretion.
By submitting a booking you confirm that:
- You are 18 years of age or older, or have the consent of a parent or guardian.
- The bicycle(s) to be serviced are owned by you or you have authority to authorise the work.
- The information you provide (name, address, contact details) is accurate.
5. Payment
Payment is collected securely via Stripe at the time of booking or upon completion of service, as indicated during checkout. We accept major credit and debit cards.
Dr. Bike Sydney does not store your card details. All payment data is handled directly by Stripe, Inc. and is subject to Stripe's own privacy and security policies.
Your payment is protected by Stripe's industry-standard encryption. We never see or store your full card number.
6. Cancellation and Rescheduling
24-hour notice required. Cancellations or reschedules with less than 24 hours' notice before the scheduled appointment may incur a cancellation fee of up to $20 (the mobile call-out fee).
To cancel or reschedule:
- Email contact@drbikesydney.com.au
- Call or SMS 0433 963 250
- Use the cancellation link in your booking confirmation email
Cancellations made with more than 24 hours' notice will receive a full refund. Cancellations made with fewer than 24 hours' notice may be subject to the cancellation fee at our discretion.
We reserve the right to cancel or reschedule appointments due to unsafe weather conditions, mechanical breakdown, illness or other unforeseen circumstances. In such cases, no cancellation fee applies and you will be offered a full refund or a priority rescheduled appointment.
7. Subscriptions
Subscription plans require a minimum commitment of 3 consecutive months. After the initial period, subscriptions continue on a month-to-month basis and may be cancelled with 30 days' written notice.
Annual subscriptions are billed upfront and are non-refundable after the first 14 days, except as required by Australian Consumer Law.
Unused service credits from a subscription month do not roll over to the following month unless otherwise agreed in writing.
8. Your Bicycle and Liability
Our mechanics exercise professional care and skill in all work performed. However, certain limitations apply:
- We are not liable for pre-existing faults or damage not caused by our service.
- We are not liable for damage to components that are excessively worn, corroded or structurally compromised prior to our service, including damage that becomes apparent during inspection or repair.
- We are not liable for indirect or consequential losses, including loss of income or enjoyment, arising from service delays or unforeseen bicycle faults.
Before commencing work, our mechanic will inspect your bicycle and advise you of any concerns. Where additional work or parts are required beyond the booked service, we will obtain your approval before proceeding.
If your bicycle cannot be safely serviced at the agreed location (e.g., insufficient access, unsafe environment), we may decline to complete the service. A partial call-out fee may still apply.
9. Australian Consumer Law Guarantees
Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). You are entitled to a remedy if the service is not performed with due care and skill, or if the service is not fit for the purpose we agreed to perform it for.
Nothing in these terms limits, excludes or modifies any rights or guarantees you have under Australian Consumer Law that cannot be excluded by contract.
10. Complaints and Disputes
If you are unhappy with our service, please contact us within 7 days:
- Email: contact@drbikesydney.com.au
- Phone: 0433 963 250
We will acknowledge your complaint within 2 business days and aim to resolve it within 10 business days. If we cannot resolve the dispute directly, either party may refer the matter to NSW Fair Trading or seek resolution through the courts of New South Wales.
11. Privacy
We collect and handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). By using our services, you consent to the collection and use of your information as described in that policy.
12. Intellectual Property
All content on our website, including text, images, logos and software, is owned by or licensed to Dr. Bike Sydney. You may not reproduce, distribute or use our content without prior written permission.
13. Website Use
Our website is provided for the purpose of booking services and obtaining information about Dr. Bike Sydney. You agree not to use the website for any unlawful purpose or in any manner that could damage, disable or impair the website or interfere with other users.
14. Changes to These Terms
We may update these Terms and Conditions from time to time. The current version will always be published on this page. Continued use of our services after any change constitutes your acceptance of the updated terms. We will make reasonable efforts to notify you of material changes via email.
15. Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising under these terms are subject to the exclusive jurisdiction of the courts of New South Wales.
16. Service Warranty
3-day warranty window. If the exact issue we serviced reoccurs, contact us within 3 days of your service for a free repeat visit or a full refund. Requests made after 3 days are not eligible under this policy.
This warranty covers workmanship only - the quality of the adjustments and repairs performed by our mechanic. It does not separately cover parts, which are inspected by our mechanic before installation and by you before our mechanic leaves.
If the exact issue we serviced reoccurs:
- Contact us within 3 days of your service via WhatsApp on 0433 963 250, with photos or evidence of the problem.
- We will return to fix it at no additional charge, subject to availability within 7 business days of your report.
This warranty does not cover:
- A different or unrelated issue that was not part of the original service - we will explain why if this is the case.
- Issues arising from how the bicycle was used after the service (for example, aggressive riding shortly after a basic tune-up). In these cases we may offer a discounted inspection visit for $15 instead of the full call-out fee.
Our standard remedy is a free repeat visit. If you would prefer a refund instead, and you contacted us within 3 days of your service, we will provide a full refund. Requests made after 3 days are not eligible for a refund or a free repeat visit.
This warranty applies equally regardless of your subscription plan or how you paid for your service, and does not limit any rights or guarantees you have under Australian Consumer Law that cannot be excluded by contract.
17. Service Delivery
15-minute arrival window. Your mechanic will arrive within 15 minutes of your scheduled time, in either direction.
We schedule a buffer between bookings so your mechanic has enough time to finish a previous job properly before heading to your appointment, rather than rushing between back-to-back services.
If your mechanic is running behind, they will message you through the in-app chat as soon as they know. Enable notifications in your Profile to be alerted the moment they send an update.
An estimated duration is shown for each service when you book. Actual time on site may vary depending on your bicycle's condition and any additional work agreed during the visit.
18. Contact Us
For any questions about these Terms and Conditions:
- Email: contact@drbikesydney.com.au
- Phone: 0433 963 250
- Hours: Monday - Sunday, 7:00 AM - 7:00 PM AEST